It’s an area which is often misunderstood but to Sharon Botes the world of filters is her forte.
Whether she’s working with customers in the showroom or helping them over the phone, Sharon is non-stop focussed on helping them find the right products and ensuring their calls and orders are logged and processed quickly and efficiently.
She processes all the website queries and H20 online orders, logs pump service customer calls and arranges lift technicians and access for our commercial building jobs.
Sharon says what she loves most about her role is making customers happy. “All Pumps ensures that we are always well trained and up to date with the latest products, which makes it easy to answer customer queries and provide the best possible advice,” she says.
The most common things customers ask about are filters – What filter requirements do I require for my house? Can I install the filter myself? What filter do I have installed?
Understanding what each type of filter does and working out what customers are trying to achieve is Sharon’s forte – whether they are trying to reduce certain unwanted materials such as heavy metals or contaminants or enhance the taste and odour of their drinking water – a chat with Sharon will sets them on the right track.
Coming from a strong logistics background Sharon is adept at working under pressure and she also describes herself as “tenacious and a bit of a sleuth.”
Outside of work Sharon loves immersing herself in a good series and enjoys walking on the beach almost daily. “And who doesn’t enjoy a BBQ and a glass of Pinot Noir once in a while?”